Sign-In and Authentication

Signing in to the MaxProtocol control panel is done with an email address and password. After the password is verified, the system requests a second factor — a one-time code from an email or a code from an authenticator app, depending on the organization's settings.

• Login Process
• Multi-Factor Authentication (MFA)
  • MFA Methods
• Registration by Invitation
• Password Recovery

Login Process

1. Open your MaxProtocol control panel login page.
2. Enter your email address and password. Optionally enable Remember me, then click Sign In.
3. Confirm the login with a second factor:
   • Email code — a one-time code sent to your registered email.
   • App code — a six-digit code from an authenticator app (if app-based 2FA is enabled for the organization).
4. Enter the received code in the verification field and click Confirm.

After successful code verification, you will gain access to the platform.

NOTE

The one-time email code is valid for a limited time. If the code did not arrive or has expired, request a new one — resending is available after 15 seconds.

Multi-Factor Authentication (MFA)

Multi-factor authentication adds an extra layer of protection to your account.

MFA Methods

Method	Description	Default Status
Email authentication	A one-time code is sent to your registered email address on every login	Enabled
Authenticator app (2FA)	A six-digit code is generated by an authenticator app (e.g., Google Authenticator) and refreshes every 30 seconds	Disabled

IMPORTANT

How the methods work: email authentication is always enabled by default. When app-based 2FA is enabled, email authentication is disabled. This setting is global and applies to the entire organization: all employees will be required to set up an authenticator app and enter its code on every login.

Enabling and configuring app-based 2FA is done in the Settings section.

Registration by Invitation

There is no self-registration in MaxProtocol — an account is created by invitation from an organization administrator (see Members).

1. An email with a registration completion link is sent to your address.
2. Follow the link and fill in the form: full name, password, and password confirmation. The organization owner sets only a password.
3. After successful registration, the message "MaxProtocol account successfully created" appears — click Sign In and log in.

WARNING

The invitation link is valid for a limited time. If it has expired, a "Link deactivated" page opens — contact your organization administrator to resend the invitation.

Password Recovery

1. On the login page, click Forgot password?
2. Enter your account email address — an email with a password reset link will be sent to it.
3. Follow the link and set a new password with confirmation.
4. After the "Password updated" message, sign in with the new password.

NOTE

You can also change your password without a reset — in the Profile section. After changing the password, the current session ends and you will need to sign in again.